This document explains how to correct Microsoft Office if it is not working or crashes frequently. These solutions apply to Office 2013, 2010 and 2007. For Office 2003 and earlier versions, see Microsoft Office 2000/XP/2003 (Win) - Repairing Corrupted Program Files. Sometimes, you have to completely remove and reinstall Microsoft Office to fix corruption issues: Windows - Office 2007 / 2010 / 2013 - Uninstalling
Note: If you have a suite such as Office 365 Home, or Office Home and Student 2013 or 2016, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel.If you have a standalone application such as Word or Excel, search for the application name.
SYMPTOM
One of the Microsoft Office programs (Word, Excel, PowerPoint, Access, Outlook, etc) is behaving oddly, or not working at all.CAUSE
A necessary Office file may have been deleted, or a file used by the Office application was corrupted during a program crash or your computer's hardware may be at fault.SOLUTION
Office 2016
- Click on the start button and type in Programs and Features. This step works for Windows Vista/7/8/8.1/10.
- Find Microsoft Office 365 ProPlus .... If you have office installed in a different language, then ending may not be exactly the same as the picture below.Select change.
- Select Online Repair for the best chance of fixing the issue. You will need to close all Microsoft programs before clicking repair, this includes Skype. This may take some time, depending on your Internet connection and your computer.
- Partway through the repair process, your computer will look like the image below. This is normal, once it is fully done, click close and attempt to use a Microsoft program.
![File not found 404 error File not found 404 error](/uploads/1/2/5/7/125774738/512245179.jpg)
Office 2010/2013
- To begin, click on Start and then Control Panel.
- After the Control Panel window opens, click on Uninstall a Program.
- A list of all installed programs should now appear. Highlight Microsoft Office 2010, and click on Change.
- Note: The exact title of Microsoft Office 2010 may depend on the version installed on your computer.
- After the dialog box loads, choose the Repair option and click Continue.
- This process may take a few minutes, but after completion, you will be prompted to exit and restart any open Office programs. You may then click Close. You may be prompted to reboot your computer to apply all changes and complete setup.
Office 2007
- To begin, go to the Start Menu > All Programs > Microsoft Office > Microsoft Office Tools, and then click on Microsoft Office Diagnostics.
- After Microsoft Office Diagnostics opens, click Continue on the first page.
- By default, all of the diagnostic tests are enabled, so you may click on Run Diagnostics to proceed with diagnosis and repair.
- For a summary of each diagnostic, visit Microsoft's site.
- Note: You may be asked to insert the Office 2007 installation disk during the Setup Diagnostic.
- After running the diagnostics, a results page will be displayed. After clicking continue, your web browser will load with Microsoft's recommendations for the next steps to resolve any discovered issues with Microsoft Office.
See Also:
-->Yesterday I finally diagnosed a problem that a friend’s laptop has had for a while: whenever she tried to install Office 2003 Service Pack 1, it would throw up an error about not finding a file called SKU111.CAB.
A week ago I’d confidently tried to fix this by downloading the “fullfile” version of Office 2003 SP1 onto the laptop. The fullfile version contains everything needed for an update, as compared to the much smaller normal version which requires you to find your original installation CDROM (but is faster to download from Office Update). So I was pretty annoyed when it threw up exactly the same error: couldn’t find SKU111.CAB.
My next step was to try repairing the original installation first, from Control Panel > Add or Remove Programs. This asked for the original installation CDROM, span it up and down a few times… and then complained about not being able to find SKU111.CAB. Ok, this was getting personal.
Which brings us to this weekend, and a lot of Google hits for other people with the same problem. Thankfully, Eric Longman’s post “Can’t find SKU111.CAB” pointed to the solution:
You've got the wrong install CD.
![Office Office](http://3.bp.blogspot.com/-hEd339DPWcg/TajvZi8SfBI/AAAAAAAAABk/-9WA-nywu14/w1200-h630-p-k-no-nu/Filenotfound.png)
Voila! Turns out that my friend actually had three different installation CDs for Office 2003 (it’s a long story…). One session of CD-swapping later and the laptop was happily installing SP1.
Thanks Eric!